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PHP Scripts / Project Management Tools

UCM Plugin: POP3/IMAP Email Ticket System

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UCM Plugin: POP3/IMAP Email Ticket System - CodeCanyon Item for Sale

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This is a plugin for the Ultimate Client Manager – Lite Edition. Please ensure you have purchased and installed the latest version of Ultimate Client Manager before using this plugin.

Email Ticket Plugin

This simple plugin transforms your UCM into a fully featured email ticket support system. Lets your customer email you (eg: [email protected]) and those emails will come straight into your UCM system! If the email comes from an existing customer it will even file that support ticket under their account.

An autoresponder is sent letting the customer know their support ticket was received. It assigns them a support ticket ID number and a position in the support queue.

Optionally, you can reply to the support emails from your email client. Your reply will go back through the UCM ticketing system, save as a reply against their original ticket, and then be sent on to the customer. Very handy for answering support tickets on the move. (FYI: this is a realllly cool feature).

This is the exact same system that I use to provide email support for all my products! Finally released to the public!

Feature List and Product Comparison:

UCM Plugin UCMI1Q 2UCMPr0 Buy UCM Pro and savea ton! Just the basics Valued Great System get started. Get UCM lite PLUS Every Purchase UCM plugins later Premium UCM Plugin Below add more features. Even Includes New Ones Core Customer Management Storeandsearchcustomerinfo. Included Included contact details anything you like. Jobs and Invoices Email Jobs and Invoices clients. Staff can mark job tasks completed. Website Management Perfect for web developers. Store website details and link jobs together. PayPaI Payments lrwoicescanbepaidviaPayPaiAuto Included Included overdue notices, Payment history. User Staff Accounts Powerful permissions. Included Included login and only see what you want. Multilingual Translations available, oreate your Included

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UCM Plugin: Project Discussion / Customer Comments - CodeCanyon UCM plugin for Download UCM Plugin: Secure customer Data Encryption UCM Plugin: Club Recurring Subscription Membership Manager UCM Plugin: Download the Mass Email Newsletter System UCM Plugin: Download the PDF Invoice Generation Plugin UCM Plugin: Download the Group Plugin UCM Plugin: Download the Mobile Device View Plugin UCM Plugin: Download the Simple Finance Manager Plugin UCM Plugin: Download the POP3 Email Ticket Support System UCM Plugin: Quick Pin - Page Bookmark Script Freelance Database Management: Table Sort Plugin UCM Plugin: Calendar iCal / Google Calendar Export - CodeCanyon Item for Download OpenSource CRM Plugin - Extra Feature: Google Checkout and Wallet Payments OpenSource CRM Plugin - Extra Feature: Job, Staff and Subscription Reports OpenSource CRM Plugin - Extra Feature: Frequently Asked Questions with Email support
Want all these plugins Buy UCM Pro edition and save

Email Ticket Plugin Features

How to install

  1. Download and install the Ultimate Client Manager on your website
  2. Purchase this plugin
  3. Find your licence code for this plugin (click here for instructions)
  4. Go to Settings > Upgrade in your system
  5. Click the + button to add the additional licence code
  6. Enter your licence code for this plugin
  7. Click the upgrade button
  8. This will install the latest version of the plugin for you, and keep it updated in the future.

Testing if this will work with Google Apps or Gmail

Please click here to download the test PHP script. Unzip this file, open the imap_test.php file, type in your google login details, upload this script to your website, then visit this script and it should show you the latest 10 emails from your inbox. Please test this works on your hosting account first before trying to use this plugin with google apps :)

Requirements

  • Working UCM install
  • Check the upgrade system works on your hosting account (in Settings > Upgrade)
  • The PHP imap extensions enabled on your hosting account (the UCM installer will warn you if you do not have this enabled, alternatively you can ask your hosting provider). At this stage godaddy does not support the php imap extension.

Support

Please send all support requests via a support ticket by following this link: http://support.dtbaker.com.au/support-ticket.html We cannot answer support questions posted on the item comments.

Product Support

If you require assistance please feel free to use our support system by clicking here. Please do not post support requests on the item discussion board – these are not checked regularly and your question may go unanswered for weeks.

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Properties

Created:
7 April 12

Last Update:
N/A

High Resolution:
No

Files Included:
PHP

Software Version:
PHP 5.0 - 5.2, PHP 5.3

Keywords

eCommerce, eCommerce, All Items, email support, email ticket, imap, plugin, pop3, project management, support, ticket, ticketing, ucm, Ultimate Client manager