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PHP Scripts / Help and Support Tools

SupportDesk Customer Support Ticket System

— Add-On to WorldWideScripts.net

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SupportDesk Customer Support Ticket System - WorldWideScripts.net Item for Sale

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Live Demo Admin Information

Username[email protected]Password : 445566

Click the live preview and enter the details

SupportDesk has been updated v1.4 – 24 July 2012

ADDED

  • File upload every message (Optional allowed file extensions, max upload files and max upload file size)
  • Text editor (allowed links, bold, italic, list styles and code area)
  • Word-wrap fixed
  • Login page submit with enter button fixed
  • Added close button at the ticket detail page
  • Easy to change language with language file
  • Developed admin settings page
  • Added site name and site e-mail options
  • Developed e-mail reporter
  • Re-open ticket option
  • Ticket list pageination (Editable tickets per page)

BASIC FEATURES

  • Automatically E-mail reporter
  • Department Management and team grouping
  • Open and closed tickets listing
  • Ticket priority option
  • User block option
  • Password reset option
  • Ajax technologies
  • User-friendly design
  • Easy to use

USER PERMISSIONS

New member can only create tickets, view available tickets, close tickets, reopen tickets

A member of any department can list and response all tickets, close tickets

The member with admin account can list and response all tickets, close tickets, delete tickets, manage the members, change the system settings.


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Properties

Created:
1 June 12

Last Update:
7 September 12

Compatible Browsers:
IE7, IE8, IE9, Firefox, Safari, Opera, Chrome

Software Version:
PHP 5.x, jQuery

Software Framework:
CodeIgniter

Files Included:
JavaScript JS, HTML, CSS, PHP, SQL

Keywords

ajax, codeigniter, customer, customer support, departments, help, helpdesk system, php, support, support system, support team, ticket system